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- Net Entertainment fills its nest 23/05/2013New five-reel and 20-payline EggOMatic video slot is set in an automated chicken coop where cackleberries are distributed by a metallic machine. read moreadmin
- BetOnSoft premieres Punto Banco 23/05/2013New high-definition table game features classic six-deck set-up rules alongside character voices that react to wins and losses. read moreadmin
- Metro Play Casino launches with EveryMatrix 23/05/2013New online casino from free UK daily newspaper Metro has gone live utilising independent ‘white-label’ iGaming software provider’s technology. read moreadmin
- Net Entertainment fills its nest 23/05/2013
- Tokyo higher after volatile trading 24/05/2013Nikkei ends morning trading up 2.7%, then falls 3.5%, before finishing in the black as the yen whipsaws
- EU rushes out tax transparency law 23/05/2013Big companies’ tax affairs in Europe are to be opened up to greater public scrutiny with the EU rushing out a law to reveal profits and taxes
- P&G brings back veteran Lafley as chief 23/05/2013Procter & Gamble’s embattled chief executive Bob McDonald is stepping down and will be replaced by his predecessor A.G. Lafley after a period of weak performance
- Tokyo higher after volatile trading 24/05/2013
- Facebook delays Home in Europe, wants a stronger 'First' impression 24/05/2013Users in the U.K. and France will have to wait a bit longer to get their hands on the HTC First. The first smartphone to come preinstalled with Facebook Home has been delayed in those countries while Facebook updates the software to address some negative user feedback.IT News
- New Kinect for Windows to improve human interaction with computers 23/05/2013Human interaction with computers could improve with the new Kinect for Windows sensor, which will be better at recognizing gestures, motion and voice.IT News
- Is Google Glass a Gimmick or an IT Revolution? 23/05/2013Is Google Glass a gimmick or the next revolution in post-PC computing? Time will be the judge--the head-mounted augmented reality device isn't even commercially available yet except to those few who attended last year's Google I/O event and ponied up $1,500 for it--but that hasn't stopped some companies from betting on its future.IT News
- Facebook delays Home in Europe, wants a stronger 'First' impression 24/05/2013
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- EU must extend Syria arms embargo: OxfamEU foreign ministers meeting in Brussels next week must extend the arms embargo on Syria and push for a political solution to the country's civil war, British-based charity Oxfam said Friday.eub2
- Germany 'most popular country' in the world: pollGermany is the most popular country in the world despite well-publicised protests against its insistence on austerity measures within the European Union, an annual poll for the BBC World Service revealed on Thursday.eub2
- Five Kosovo ex-guerrillas arrested in war crimes probePolice on Thursday arrested five ethnic Albanian former guerrillas suspected of war crimes against civilians during the 1998-99 conflict in Kosovo, the EU rule of law mission said.eub2
- EU must extend Syria arms embargo: Oxfam
- Europa League winner will go into next Champions League 24/05/2013UEFA dreams up new incentive to make winning the 'ropey league' a little more worthwhile First Post Bill Mann LAST UPDATED AT 08:10 ON Fri 24 May 2013 UEFA will announce today that from 2015 onwards the winners of the Europa League will qualify for the next season's Champions League. According to Sky Sports, "the move is designed to give […]Tim Edwards
- Ten Things You Need to Know Today: Friday 24 May 2013 24/05/2013WOOLWICH: SECOND MAN IS NAMEDThe second man involved in the Woolwich killing has been named as Michael Adebowale, 22. Like 28-year-old Michael Adebolajo, he is a Briton of Nigerian descent. Both men remain in hospital under armed guard. Their victim was named last night as Drummer Lee Rigby, 25, of the 2nd Battalion the Royal Regiment of Fusiliers. OBAMA PRO […]Tim Edwards
- Arsenal target £12m Palermo playmaker Josip Ilicic 24/05/2013Arsene Wenger set to make Sicilian club an offer they can't refuse after relegation from Serie A Talking Point Bill Mann LAST UPDATED AT 07:21 ON Fri 24 May 2013 WITH just over a week to go until the summer transfer window opens, the rumour mill is creaking under the strain and no club is exciting as much interest as Arsenal. With manager Arsene Wenger […]Tim Edwards
- Europa League winner will go into next Champions League 24/05/2013
- 23 children reported to be suffering Slapped Cheek Syndrome 24/05/2013The Ministry for Health said today that 23 children had been reported to be suffering from slapped cheek syndrome since the beginning of this year in various localities in Malta. Slapped cheek syndrome is a viral infection that is most common in children mainly, although it can affect anyone of any age. It is caused by a virus called a parvovirus which is sp […]
- A taste of Sicily 24/05/2013All staff members of M. Demajo Wines and Spirits Ltd were last month treated to a weekend break in Sicily. The management of the company took their team to thank them for the outstanding results achieved in 2012, as well as to reinforce the current restructuring of the company through a team-building exercise. The highlight of the trip was a visit to one of […]
- Tonio Fenech - ‘I did not badmouth Malta...I defended it’ 24/05/2013Former Finance Minister Tonio Fenech has denied badmouthing Malta in a recent meeting with the International Monetary Fund, insisting that he had a clear conscience and had actually defended the country. He was contacted after Prime Minister Joseph Muscat in Brussels claimed that a member of the previous administration – whom he refused to name – had incited […]Matthew Xuereb
- 23 children reported to be suffering Slapped Cheek Syndrome 24/05/2013
Category Archives: Management & Leadership
by Dr Roger K Allen
In spite of our amazing technological advances, the work of an organization is accomplished by people. People interface with the customer, make the product, deliver the service, plan and coordinate how work gets done, improve processes and systems, ensure quality standards, and return a profit. Technology has provided us with better tools and made us far more efficient and productive. But it is still people who do the work of an organization and are ultimately responsible for its success.
There is wide spread recognition, within the business world, of the importance of human resources. Most companies claim, somewhere in their mission statements and values, that their employees are important. And yet most companies also fail to utilize the intelligence and creative talents of their people. In practice, managers view their job as controlling rather than empowering their workers. They view them as “costs” or “tools” rather than capable, responsible human beings. The consequence is that, in many companies, large and small, people are vastly underutilized.
I sat in the cafeteria of a successful company, a number of years back, and talked informally with an employee by the name of Washington whom I knew to be a person with a good work ethic and high standards of personal integrity. I wanted to gain insight into the work climate and attitudes of people doing the core work of the organization. So I asked: “How productive is the average employee? To what extent do they work at their capability on an average day?”
He replied that most people put out somewhere between 50 and 60% effort. I was astounded. “So that means that, if people really cared and were truly committed, they could almost double their average daily production?” “Yes,” came back his reply. “Most employees do as little as possible. If a manager or visitor is nearby on the floor, they work harder, but most of them don’t really care about the job they are doing.”
Research supports Washington’s observations. Yankelovich and Immerwahr reported in the “Public Agenda Report on Restoring America’s Competitive Vitality” that fewer than one in four employees (23%) say they work at their full potential. Forty-four percent report that they do the minimum possible and only work hard enough to keep their jobs. And three in four say they could be significantly more effective in their jobs.
Most of us don’t need hard data to understand that many companies don’t get the most from their people. We observe it regularly. Are the people you manage/supervise committed to give their best? Do you know of people who have “retired in place” and do the minimum possible rather than give their best day’s work? Have you ever witnessed people who even undermine the performance of the organization through their indifference, negativism or, at times, willful acts of sabotage?
People want to succeed. The vast majority want to feel good about themselves and their work. They want to make a difference to the company and to the lives of their customers. And they have enormous capacity to do so when fully engaged and committed to their work.
The challenge of leadership is to create a culture in which everyone cares and contributes to the business. Rather than just “showing up” or doing the minimum required, we need to find ways to allow people to use their intelligence and creativity to make decisions, solve problems and contribute to the overall success of the business. Can you imagine what would happen if every employee worked at their full potential? Every business leader should be asking how he or she can motivate their people to do their best because they “want to” rather than because they “have to.”
There are no quick fixes or simple formulas for creating a culture that unleashes the capability of people. It sometimes requires intervention into a number of dimensions of organizational life: challenging management philosophy and practices, communicating and aligning everyone to the business strategy, improving processes and systems, providing training in social and business skills, etc.
Below are seven recommendations that supervisors, managers or leaders can implement to help their employees feel and act like true partners in the business. Doing so will increase employee engagement and loyalty and help you get the best from your most important resource.
Share information generously. Employees can’t be fully engaged in their work if they’re in the dark or lack vital information. I have a checklist of around twenty questions that I believe every employee should understand in order to feel like partners in the business. These have to do with the strategy and direction of the company, competitive landscape, feedback from customers, their personal or department performance, what is happening in other parts of the company, and so on. The more people know, the more valued and respected they feel and the better they’re going to perform.
Address performance problems directly. Nothing demoralizes a staff more than a co-worker who doesn’t care or do his/her share of the work. Such people drag down everyone around them. It is critical that managers learn to confront these problems directly and hold people accountable. Too often we ignore and let these problems fester and become toxic to the entire department. I’ve seen amazing turn-arounds in department or team when their managers developed the mind-set and skills to be “firm but fair” in their treatment of employees.
Empower employees by encouraging them to solve problems when and where they occur. Problems should be resolved at the lowest level possible within the organization. Of course, leaders must provide the information, training and resources so this can happen. But solving problems when and where they occurs engages people and creates a culture in which people know they make a difference.
Provide training and development. The best companies invest time and money in training their employees, knowing that the investment will be returned many times over in not only a more capable but also more loyal workforce. This training is not only technical, but includes business and social skills as well.
Share responsibility widely. There are many functions traditionally done by managers that staff/team members can take on or at least be involved in—setting goals, planning and scheduling, communicating with other departments, trouble-shooting problems, tracking performance, and so on. This doesn’t mean that leaders give up control of these areas. They remain involved by setting boundaries, providing training, monitoring how things are going, etc. But the more variety and responsibility people have in their jobs, the happier they are going to be.
Listen. This is one of the most important skills leaders can develop. Employees have opinions and feelings which need to be expressed and heard in a safe relationship. If they can’t express their negative opinions and feelings then you can bet they’ll act them out in subtle, destructive ways. Listening takes time, but it also builds trust and ensures that you’re dealing with real issues and getting to the root of problems.
Think “we.” The best leaders involve people. It’s not “I have a problem,” but “We have a problem.” Not, “What can I do?” but, “What can we do?” Not “My success” but “Our success.” They create a sense of shared ownership in everything that’s going on. This certainly doesn’t mean that every decision is made by consensus. But it does mean that people will perform better when they are involved in aspects of the business that impact them.
Most organizational resources depreciate in value over time. Technology and software aren’t worth as much in a year as when first purchased. But employees are different. They have the potential to add greater value to the company the longer they’re employed. And one of the most important roles of leaders is to create a climate in which their employees thrive. Implementing these seven ideas will help you create that climate in your organization.
About Dr. Roger K. Allen
Roger K. Allen, Ph.D. is an expert in leadership, team development, and personal and organizational change. The tools and methods Dr. Allen offers have helped hundreds of companies, and tens of thousands of people, transform the ways they work and live.
These are the recent blog posts by Quad Malta’s MD Mark J Galea. He spoke about:
Please click on the relevant link to read the articles.
In today’s blog post published on di-ve.com, Mark J Galea talks about the basics in business.
Please click here to read the full article.
Mark J Galea, our Managing Director in Malta, will be publishing a blog post every Saturday on di-ve.com.
In today’s blog post, he speaks about weaknesses and how managers waste time trying to fix them.
Please click here to read the post.
This is a brief video about David Hall’s session on Creativity last May in Malta. David is going to be back in October to start the first Creativity Club on the Island. Please contact us on +356 2099 4444 if … Continue reading
Following the success of the Legal Team Conference that was held last month, LEAD Events in collaboration with our Malta office is pleased to announce another great event this July.
Mark J Galea, Managing Director for Quad Malta, is one of the speakers at the Brand You event on Thursday 26 July at 17.15. He shall be talking about the importance of knowing oneself before building a personal brand.
Apart from the speakers’ lineup, valuable information, and Social Bingo, you will also have the opportunity to network with a number of business professionals in Malta.
As a follower of our blog, we encourage you to attend this event.
Building up on the previous successful events with international speakers visiting Malta, we are proud to announce that our next speaker is Dr Dorian Dugmore, President and Founder, Wellness International Ltd.
To learn more about Dr Dugmore, please click here.
Social Marketing Manager required for a leading online gaming company based in Gibraltar, Southern Spain. You will be required to develop and manage the social marketing strategy for the Interactive business across all channels and appropriate media.
For further information please click here
We are pleased to announce our next speaker event. Nigel Risner, an internationally acclaimed speaker, will be delivering a talk entitled “Creating Impact as a Leader” on Friday 27 May between 08.30 and 12 noon at the Corinthia San Gorg.
For further information about this event, please click here.