by Mark J Galea
John Doe works as a Manager in the City and has 26 people reporting to him. He has just found out that his invitation to attend a charity ball has never reached him and he got to know about this event just a few hours before. To make matters worse, he doesn’t have a tuxedo and a smart pair of black leather shoes, so he decides to buy the tux and the shoes in between tasks.
On his way to a meeting, he passes in front of a shop that sells suits and tuxedos, but since he has only got 5 minutes to spare, he decides to buy the tux and the shoes without trying them on. He figures that since he knows his suit size and shoe size, he shouldn’t waste time trying them on – otherwise he’ll be late for his next meeting – so he leaves the shop feeling happy that he has accomplished another task: another box from the long list is ticked.
As soon as he puts his tux on, John finds out that the it is two sizes too big and that the shoes are a size too small! Despite this, he decides that his presence at the ball is more important than his appearance and comfort, so he heads to the ball just the same.
This short story may seem too far-fetched. “Who would be so stupid to do such a thing?” I hear you say. Well, when it comes to clothes I think that no one would do what John Doe did, but where people are concerned, it seems to be a different matter altogether.
Admittedly people management is not as easy as buying clothes and shoes, and perhaps that’s the reason why creatures like me get a kick out of managing people. Finding the right fit is one of the commonest underlying principles in people management. It is paramount in day to day management, task assignment, succession planning and above all: recruitment as that’s where it all starts.
For the John Does of this world, the most important thing is to put bums on seats. They work on the maxim that no employees = no output, and no output = bad departmental performance. While there may be some truth in this belief, the reality is that this is a very short sighted strategy. Like our John Doe who thought that since he knew his tux and shoe size he did not need to try the clothes on, bypassing a part of the recruitment process (the part that ensures that the candidate has the required qualities, skills, talents and attitudes for the role) will yield painful results like lack of productivity.
Admittedly, we all need to meet our targets, but the repercussions of a wrong recruitment placement can lead to disastrous results. Having the wrong person in the wrong role will end up in bad performance from that employee thus affecting the overall departmental output. Additionally, this will compel the manager to focus on tasks that she or he shouldn’t be focusing on like managing conflicts and frustrations of the team while managing the employee’s performance.
Going back to our scenario, it would have only taken a minute for John Doe to try his shoes on, but because he decided to bypass that process, he had to endure hours of pain because his shoes were too small. The ratio of time in agony against the time to try the shoes on is huge. Hiring the wrong person is no different to John Doe’s experience, and neither are the results.
Someone who is rootless would claim that the most important thing to do in the business world is to meet deadlines, and if the people hired to meet the deadline don’t deliver, then no time should be wasted on performance management. They should be replaced immediately. Apart from the questionable ethical principles of this approach, such an attitude will brand the employer as a bad one therefore rendering itself less appealing to good candidates. Furthermore, a constant influx of new employees will have a negative impact on productivity, which in turn has a direct impact on . . . . the bottom line.
If you’re looking for a gold medal in the 100m race, you would hire a sprinter not a marathon champion. If you’re looking for someone to paint your own portrait, you would commission an artist not a plasterer. The same rules apply in the business world.
This article was published in this month’s iGaming Business Magazine.