Our Managing Director in Malta, Mark J Galea, was yesterday awarded the Entrepreneurial Spirit Award during the Malta Economic Update’s Top Entrepreneur Award 2013.

Ivan Bartolo won the Top Male Entrepreneur Award and the overall Top Entrepreneur Award. Sandra Zammit was awarded Best Female Entrepreneur, and the duo James Abela & Matthew Sammut were presented with the Award for Innovation.

We are proud to announce that Mark J Galea, our Managing Director in Malta has been nominated for this year’s Economic Update Entrepreneur Award 2013.

Voting for nominees is done via Economic Update readers through this link accounting for 50% of the voting weight, whilst an appointed panel of judges will account for the other 50%. Voting only takes 3 seconds….literally.

The winner will be announced at a gala event on the 10 May.

Your votes are greatly appreciated. If you’d like to know how Mark views entrepreneurship, please click here.

Image courtesy of imagerymajestic / FreeDigitalPhotos.net

In spite of our amazing technological advances, the work of an organization is accomplished by people. People interface with the customer, make the product, deliver the service, plan and coordinate how work gets done, improve processes and systems, ensure quality standards, and return a profit. Technology has provided us with better tools and made us far more efficient and productive. But it is still people who do the work of an organization and are ultimately responsible for its success.

There is wide spread recognition, within the business world, of the importance of human resources. Most companies claim, somewhere in their mission statements and values, that their employees are important. And yet most companies also fail to utilize the intelligence and creative talents of their people. In practice, managers view their job as controlling rather than empowering their workers. They view them as “costs” or “tools” rather than capable, responsible human beings. The consequence is that, in many companies, large and small, people are vastly underutilized.

I sat in the cafeteria of a successful company, a number of years back, and talked informally with an employee by the name of Washington whom I knew to be a person with a good work ethic and high standards of personal integrity. I wanted to gain insight into the work climate and attitudes of people doing the core work of the organization. So I asked: “How productive is the average employee? To what extent do they work at their capability on an average day?”

He replied that most people put out somewhere between 50 and 60% effort. I was astounded. “So that means that, if people really cared and were truly committed, they could almost double their average daily production?” “Yes,” came back his reply. “Most employees do as little as possible. If a manager or visitor is nearby on the floor, they work harder, but most of them don’t really care about the job they are doing.”

Research supports Washington’s observations. Yankelovich and Immerwahr reported in the “Public Agenda Report on Restoring America’s Competitive Vitality” that fewer than one in four employees (23%) say they work at their full potential. Forty-four percent report that they do the minimum possible and only work hard enough to keep their jobs. And three in four say they could be significantly more effective in their jobs.

Most of us don’t need hard data to understand that many companies don’t get the most from their people. We observe it regularly. Are the people you manage/supervise committed to give their best? Do you know of people who have “retired in place” and do the minimum possible rather than give their best day’s work? Have you ever witnessed people who even undermine the performance of the organization through their indifference, negativism or, at times, willful acts of sabotage?

People want to succeed. The vast majority want to feel good about themselves and their work. They want to make a difference to the company and to the lives of their customers. And they have enormous capacity to do so when fully engaged and committed to their work.

The challenge of leadership is to create a culture in which everyone cares and contributes to the business. Rather than just “showing up” or doing the minimum required, we need to find ways to allow people to use their intelligence and creativity to make decisions, solve problems and contribute to the overall success of the business. Can you imagine what would happen if every employee worked at their full potential? Every business leader should be asking how he or she can motivate their people to do their best because they “want to” rather than because they “have to.”

There are no quick fixes or simple formulas for creating a culture that unleashes the capability of people. It sometimes requires intervention into a number of dimensions of organizational life: challenging management philosophy and practices, communicating and aligning everyone to the business strategy, improving processes and systems, providing training in social and business skills, etc.

Below are seven recommendations that supervisors, managers or leaders can implement to help their employees feel and act like true partners in the business. Doing so will increase employee engagement and loyalty and help you get the best from your most important resource.

Share information generously. Employees can’t be fully engaged in their work if they’re in the dark or lack vital information. I have a checklist of around twenty questions that I believe every employee should understand in order to feel like partners in the business. These have to do with the strategy and direction of the company, competitive landscape, feedback from customers, their personal or department performance, what is happening in other parts of the company, and so on. The more people know, the more valued and respected they feel and the better they’re going to perform.

Address performance problems directly. Nothing demoralizes a staff more than a co-worker who doesn’t care or do his/her share of the work. Such people drag down everyone around them. It is critical that managers learn to confront these problems directly and hold people accountable. Too often we ignore and let these problems fester and become toxic to the entire department. I’ve seen amazing turn-arounds in department or team when their managers developed the mind-set and skills to be “firm but fair” in their treatment of employees.

Empower employees by encouraging them to solve problems when and where they occur. Problems should be resolved at the lowest level possible within the organization. Of course, leaders must provide the information, training and resources so this can happen. But solving problems when and where they occurs engages people and creates a culture in which people know they make a difference.

Provide training and development. The best companies invest time and money in training their employees, knowing that the investment will be returned many times over in not only a more capable but also more loyal workforce. This training is not only technical, but includes business and social skills as well.

Share responsibility widely. There are many functions traditionally done by managers that staff/team members can take on or at least be involved in—setting goals, planning and scheduling, communicating with other departments, trouble-shooting problems, tracking performance, and so on. This doesn’t mean that leaders give up control of these areas. They remain involved by setting boundaries, providing training, monitoring how things are going, etc. But the more variety and responsibility people have in their jobs, the happier they are going to be.

Listen. This is one of the most important skills leaders can develop. Employees have opinions and feelings which need to be expressed and heard in a safe relationship. If they can’t express their negative opinions and feelings then you can bet they’ll act them out in subtle, destructive ways. Listening takes time, but it also builds trust and ensures that you’re dealing with real issues and getting to the root of problems.

Think “we.” The best leaders involve people. It’s not “I have a problem,” but “We have a problem.” Not, “What can I do?” but, “What can we do?” Not “My success” but “Our success.” They create a sense of shared ownership in everything that’s going on. This certainly doesn’t mean that every decision is made by consensus. But it does mean that people will perform better when they are involved in aspects of the business that impact them.

Most organizational resources depreciate in value over time. Technology and software aren’t worth as much in a year as when first purchased. But employees are different. They have the potential to add greater value to the company the longer they’re employed. And one of the most important roles of leaders is to create a climate in which their employees thrive. Implementing these seven ideas will help you create that climate in your organization.

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About Dr. Roger K. Allen

Roger K. Allen, Ph.D. is an expert in leadership, team development, and personal and organizational change. The tools and methods Dr. Allen offers have helped hundreds of companies, and tens of thousands of people, transform the ways they work and live.

As from 12 noon (Central European Time) today, tempsinmalta.com went live online.

tempsinmalta.com is Malta’s specialised temping agency offering temporary recruitment for defined periods of time.

Some of these jobs vary from a single day’s work to months or years in duration. Hiring temps boosts the employer’s productivity and offers flexibility to both employers and employees.

Moreover, temping is a great way for you to earn extra income whilst learn new skills, experience new industries and meet new people. Sign up today for fast and easy access into a host of temping opportunities available in Malta.

tempsinmalta.com is a joint venture between Quad Consultancy and the M. Demajo

We are pleased to announce that our Malta office has teamed up with the M Demajo Group to set up a unique specialist temping agency.

tempsinmalta.com is Malta’s specialised temping agency offering temporary recruitment opportunities for defined periods of time. Our website (www.tempsinmalta.com) will be officially launched on the 1 February.

Some of these jobs vary from a single day’s work to months or years in duration. Hiring temps boosts the employer’s productivity and offers flexibility to both employers and employees. Moreover, temping is a great way for you to earn extra income whilst learn new skills, experience new industries and meet new people.

Sign up for fast and easy access into a host of temping opportunities available in Malta. Website launch date: 1st Feb 2013. Temping vacancies and CVs may be sent to info@tempsinmalta.com.

Image: http://www.freedigitalphotos.net

While dealing with clients from different sectors, we have identified that within any organisation aiming to improve its operation or service, there lies a communication issue, whether internal with the employees or external with the public.

Conscious of this gap, our Malta Office has decided to branch out into a Communications Advisory, to fill in this need without allowing it to weigh on other important elements of a company’s operation.

To this effect, we have teamed up with Communications expert Ingrid Zerafa who has a long career in Journalism and Public Relations to offer bespoke solutions to address any communications issues with their organisation.

Quad Communications provides support to companies with tailor-made solutions targeted to reach specific goals. Press releases and articles are positioned in specific sections of the media, including social media and the web, to communicate a product or service to a defined demographic.

A typical communications plan would include the following steps:

1. Going through the product or service with the Client
2. Sharing a vision
3. Identifying the strengths and weaknesses
4. Defining the target audience
5. Mapping out a strategy that outlines:
   1. Which media or methods are best used to increase visibility and convey the message
   2. The language needed to reach the determined audience
   3. The best activities that would engage the target by meeting their personal need through experience. This ensures penetration of the message that is customer-oriented rather than a shallow treatment
6. Establishing and bridging to key contacts to influence decisions or public opinion

If you wish to discuss a customised approach to communicate within your organisation or grow your business, Ingrid Zerafa may be contacted for a free brainstorming session at comms@quadconsultancy.com or on +356 7930 5590.

Image by Ambro on http://www.freedigitalphotos.net

Our client is a major international player in Financial Services currently setting up a new office in Malta. They are about to list one of their new acquisitions on the London Stock Exchange, and for this reason, they are looking for a CFO to drive the process.

Please click here to learn more about this role:

Image: di-ve.com

These are the recent blog posts by Quad Malta’s MD Mark J Galea. He spoke about:

• The Mistakes Culture
• Stars and Rainbows 

Please click on the relevant link to read the articles.