Tag Archives: Management


The One Small Thing That Is Biting A Huge Chunk Out Of Your Profits

Quad-Beat the 14%

People Management Skills

Leaders of Steel

We have teamed up with Nathan Farrugia are pleased to introduce you to STEEL (Skill, Talent, Excellence, Effectiveness, Leadership) – Malta’s most innovative Leadership in Management Programme.


The MASSIVE Goal Principle: because “realistic & achievable” goals do NOT work!

with David Hyner


“You mean we are setting people up for mediocrity…. AT BEST !?” – Tim Watts – CEO, Pertemps, when told that most people are taught to set “realistic & achievable” goals.

Top achievers set MASSIVE goals, so why do most business schools teach “SMART” goals?

David shares the findings from his years of research interviews with highly effective and successful men and women (from all walks of life) on how it is they think and behave, and, more importantly, how we can do the same.

• Fun, challenge, easily applied take-away value, and inter-action:-
• Understand how we can all think and behave MUCH more effectively
• “Stretch” personal and professional goals
• Recognise how to set bigger goals in a fun and brain friendly way
• Have fun learning about the brains switch for emotional responses
• Understand the power of “purpose”

• The power of positive thinking
• The Amygdela and your emotional response mechanism
• Anchoring for success
• The MASSIVE goal principle – how top achievers set goals
• The best “to do” list you will ever do
• Creating a 21 day habit
• The art of “looking into success– not up to it!”
• Are you one step away from a goldmine? – who do you know that will help you?
• Getting even more value from your “mastermind” group
• And loads more…………… including the one third of one percent rule, stepping out of comfort zones, and living/working with facts rather than assumptions.

By the end of the session, participants will:
• Be resolved to live and work with a more purpose driven ethos.
• Know how to (and have) set a goal the way top achievers do
• Have more of a “rhino” attitude
• Be better placed to seek facts rather than make assumptions about their own abilities

Informal, fun, challenging, interactive, and packed with ready to use and take-away techniques, principles and models on how to think and behave more effectively.

David Hyner is a Midlands based professional speaker, researcher, entrepreneur, broadcaster, author and facilitator.

Renowned for his content rich, humorous and “take-away value” packed presentations with references to his research interviews with top achievers.

He owned a catering and event business for fourteen years before selling that business to start Stretch Development Ltd. He has hosted BBC radio shows on positive thinking, and was a featured author in a bestselling book on coaching questions.

In 2001 he used (for the 1st time) the research based goal setting model to break the fundraising records of cancer research UK.

He is passionate about applied emotional intelligence and enjoys taking groups of business people to Peru, China and Gambia to get them “out of their heads” for a while.

David is happily married with a young son and enjoys quality food, drink, company and music.

This event is going to be held on Friday 29th November 2013 between 08.30 and 12 noon at the Hotel Intercontinental, St George’s BaySt Julians, Malta. For further information, please send an email to mark.galea@quadconsutlancy.com, or dial 99990312.

RegistrationSingle Participant
€90.00 + VATQuad Consultancy’s Clients
€75.00 + VATFull Time Students
€60.00 + VAT

Special deals are also available for groups of more than 5 people.

Please send an email to mark.galea@quadconsultancy.com

Event In Collaboration With:

Top Executives Look No Further


Judging by our constant success in helping companies connect with Executives (from Non Executive Directors all the way to Executive Management), we can safely say that Quad Consultancy in Malta has established itself as a leader in Executive Recruitment.

For the last three years we have – time and again – helped organisations with the employment (and the development) of key executives.

If you’re a Business Executive looking for your next move or if you’re an employer looking for a strategic professional who will help you take your business to the next level, please contact us on +356 2099 4444 or mark@quadconsultancy.com.

The Expert is Back

Win With the New Basics of Business

The Event
Following last year’s success, Roger Harrop is back to share his knowledge and experience during a session entitled “Win With the New Basics of Business”.

Roger Harrop

Roger Harrop

Recent times have jolted business back to the fundamentals. Every business leader – whether they are running a small or large business, service or manufacturing, the professions or not-for-profit, needs to understand and then focus unmercilessly on the new basics of business, often ignored in the past, to ensure sustained success.

The world of business has changed: nothing is a given any more and mediocre businesses have disappeared. Winning businesses – and there are many – are focussed back on the fundamentals of business. This is linked to an innate ability to adapt and be fleet of foot – often facilitated by the ultilisation of the latest technology.

The role of the successful Business Leader today has also been redefined – with an ability to both spend time in the helicopter whlist keeping it simple – at the core.

This session explores those fundamentals of business – any business – and the new role of the business leader whilst keeping it practical and not departing into the realms of complexity and business school speak. It will, simply, enable you to embark upon a high level of thinking about your business and your pivotal role in it’s new future.

This enlightening and hard hitting session will take you out of your comfort zone, will make you think and is guaranteed to result in you taking immediate actions for the benefit of your business

This highly interactive and participation driven Masterclass is set to stimulate and challenge you to think about the fundamentals of your business. By incorporating your own experiences and comments linked to those of the speaker, this programme will allow you to gain a fresh perspective and discover how you can significantly contribute further to the success and growth of yourself and your organisation.

Packed with the lessons from global research, group discussions, team sharing, proven real world strategies, practical business models, relevant stories and simple techniques, this Masterclass has been carefully structured to ensure there is real action learning – practical and effective.

What people say
You were so inspiring today and reinforced my belief in myself and my business, re- ignited my passion for the work that I do, and has given me great courage to continue along my journey as an entrepreneur.
- Sonja Sinaswee, Port of Spain, Trinidad

Roger, your Masterclass is by far the best that we ever given to top corporate CEOs -  and the applause the loudest and longest!
- Jamil Janjua, Chairman, Octara Training, Karachi

It was a huge pleasure experiencing your master class today. It was so packed with useful insight and information to help plan my business. I think it’s so rare for coaching to force an MD or entrepreneur to reevaluate so many of the foundations of their business purpose and plans after just a single session! It was tremendously valuable, and I go back to work with a sense of excitement about what is now possible!
- Jonathan Fink, Managing Director, Momentum Web Solutions

Roger’s, wisdom and advice is essential for every business person and entrepreneur. While his program is filled with high content, it is still delivered in a humorous and entertaining way. His programs are a true winner and Roger is a true star. Can’t wait to put his sound advice into practice
- Ted Garrison, CEO, New Construction Strategies, Florida, USA

Roger is quite simply brilliant. Amusing, professional, personable, but most importantly very knowledgeable about the imperatives of running a business. His ‘Staying in the Helicopter’ philosophy has received widespread acclaim wherever and whenever I have seen it presented. Highly regarded by all who know him.
- John Bycroft, Managing Director, Aorta Sales Limited

Brilliant session yesterday – they really loved it. You got the highest score we’ve ever had! You have the ability to inspire action. Everyone will take some significant action as a result of your session. The material is brilliantly constructed to get them to think about issues that are real for them, and then see that they personally can go back to their businesses and do something effective.
- Tim Anderson, Group Chairman, The Academy for Chief Executives

About Roger
Roger Harrop BSc(Hons), CEng, FIMechE, FCIM, FInstIB, FPSA, PSAE has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges.

He is an, Oxford, UK based, international motivational business growth expert who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmes. Over 10000 CEOs, business leaders and others have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour.

He is ranked in the top 10 of business management speakers worldwide, a winner of the prestigious Professional Speaking Award of Excellence and is a twice Speaker of the Year with The Academy for Chief Executives

This event is going to be held on Friday 28th June 2013 between 08.30 and 12 noon at the Corinthia Hotel, St George’s Bay, St Julians, Malta. For further information, please send an email to mark.galea@quadconsutlancy.com, or dial 99990312.



Single Participant
€90.00 + VAT

Quad Consultancy’s Clients
€75.00 + VAT

Full Time Students
€60.00 + VAT

Special deals are also available for groups of more than 5 people.

Please send an email to mark.galea@quadconsultancy.com

Event In Collaboration With:

Entrepreneurial Spirit Award – Press Release

Mark J Galea receiving the award during the ceremony held earlier this month

Mark J Galea receiving the award during the ceremony held earlier this month


Quad Consultancy Malta’s Managing Director Mark J Galea was awarded the prestigious Entrepreneurial Spirit Award during the Malta Economic Update’s BOV Top Entrepreneur Award 2013.

Mr Galea is co-founder of Quad Malta, a human capital management consultancy specialising in recruitment, HR outsourcing, and staff development. He is also the co-founder of tempsinmalta.com – a joint venture between Quad Consultancy and the M. Demajo Group in Malta.

Before setting up Quad Malta together with his partners in Gibraltar, Mr Galea led human resources departments in various organisations within the service industry for 15 years, contributing to the companies’ organisational growth and development.

“My passion for HR has driven me to set up the Quad Consultancy branch in Malta. This has given me the opportunity to provide HR services and add value to various organisations in different sectors. The main objective of Quad Consultancy is to deliver HR services to organisations that do not have a fully-fledged HR department, and organisations whose HR Department needs assistance with particular HR-related projects,” says Mr Galea.

As Malta’s co-Chairman for The Academy for Chief Executives, Mr Galea also works regularly with CEOs and business leaders from Malta’s top organisations in addition to a myriad of renowned international speakers and business experts.

During these events, various areas related to management and self-development are tackled with the objective of raising awareness about self-development and/or organisational performance improvement.

Quad Malta’s Managing Director Nominated For Prestigious Award

MEA Award

We are proud to announce that Mark J Galea, our Managing Director in Malta has been nominated for this year’s Economic Update Entrepreneur Award 2013.

Voting for nominees is done via Economic Update readers through this link accounting for 50% of the voting weight, whilst an appointed panel of judges will account for the other 50%. Voting only takes 3 seconds….literally.

The winner will be announced at a gala event on the 10 May.

Your votes are greatly appreciated. If you’d like to know how Mark views entrepreneurship, please click here.

A Great Talk About Leadership

Seven Ideas To Get The Most From Your People

by Dr Roger K Allen

Image courtesy of imagerymajestic / FreeDigitalPhotos.net

Image courtesy of imagerymajestic / FreeDigitalPhotos.net

In spite of our amazing technological advances, the work of an organization is accomplished by people. People interface with the customer, make the product, deliver the service, plan and coordinate how work gets done, improve processes and systems, ensure quality standards, and return a profit. Technology has provided us with better tools and made us far more efficient and productive. But it is still people who do the work of an organization and are ultimately responsible for its success.

There is wide spread recognition, within the business world, of the importance of human resources. Most companies claim, somewhere in their mission statements and values, that their employees are important. And yet most companies also fail to utilize the intelligence and creative talents of their people. In practice, managers view their job as controlling rather than empowering their workers. They view them as “costs” or “tools” rather than capable, responsible human beings. The consequence is that, in many companies, large and small, people are vastly underutilized.

I sat in the cafeteria of a successful company, a number of years back, and talked informally with an employee by the name of Washington whom I knew to be a person with a good work ethic and high standards of personal integrity. I wanted to gain insight into the work climate and attitudes of people doing the core work of the organization. So I asked: “How productive is the average employee? To what extent do they work at their capability on an average day?”

He replied that most people put out somewhere between 50 and 60% effort. I was astounded. “So that means that, if people really cared and were truly committed, they could almost double their average daily production?” “Yes,” came back his reply. “Most employees do as little as possible. If a manager or visitor is nearby on the floor, they work harder, but most of them don’t really care about the job they are doing.”

Research supports Washington’s observations. Yankelovich and Immerwahr reported in the “Public Agenda Report on Restoring America’s Competitive Vitality” that fewer than one in four employees (23%) say they work at their full potential. Forty-four percent report that they do the minimum possible and only work hard enough to keep their jobs. And three in four say they could be significantly more effective in their jobs.

Most of us don’t need hard data to understand that many companies don’t get the most from their people. We observe it regularly. Are the people you manage/supervise committed to give their best? Do you know of people who have “retired in place” and do the minimum possible rather than give their best day’s work? Have you ever witnessed people who even undermine the performance of the organization through their indifference, negativism or, at times, willful acts of sabotage?

People want to succeed. The vast majority want to feel good about themselves and their work. They want to make a difference to the company and to the lives of their customers. And they have enormous capacity to do so when fully engaged and committed to their work.

The challenge of leadership is to create a culture in which everyone cares and contributes to the business. Rather than just “showing up” or doing the minimum required, we need to find ways to allow people to use their intelligence and creativity to make decisions, solve problems and contribute to the overall success of the business. Can you imagine what would happen if every employee worked at their full potential? Every business leader should be asking how he or she can motivate their people to do their best because they “want to” rather than because they “have to.”

There are no quick fixes or simple formulas for creating a culture that unleashes the capability of people. It sometimes requires intervention into a number of dimensions of organizational life: challenging management philosophy and practices, communicating and aligning everyone to the business strategy, improving processes and systems, providing training in social and business skills, etc.

Below are seven recommendations that supervisors, managers or leaders can implement to help their employees feel and act like true partners in the business. Doing so will increase employee engagement and loyalty and help you get the best from your most important resource.

Share information generously. Employees can’t be fully engaged in their work if they’re in the dark or lack vital information. I have a checklist of around twenty questions that I believe every employee should understand in order to feel like partners in the business. These have to do with the strategy and direction of the company, competitive landscape, feedback from customers, their personal or department performance, what is happening in other parts of the company, and so on. The more people know, the more valued and respected they feel and the better they’re going to perform.

Address performance problems directly. Nothing demoralizes a staff more than a co-worker who doesn’t care or do his/her share of the work. Such people drag down everyone around them. It is critical that managers learn to confront these problems directly and hold people accountable. Too often we ignore and let these problems fester and become toxic to the entire department. I’ve seen amazing turn-arounds in department or team when their managers developed the mind-set and skills to be “firm but fair” in their treatment of employees.

Empower employees by encouraging them to solve problems when and where they occur. Problems should be resolved at the lowest level possible within the organization. Of course, leaders must provide the information, training and resources so this can happen. But solving problems when and where they occurs engages people and creates a culture in which people know they make a difference.

Provide training and development. The best companies invest time and money in training their employees, knowing that the investment will be returned many times over in not only a more capable but also more loyal workforce. This training is not only technical, but includes business and social skills as well.

Share responsibility widely. There are many functions traditionally done by managers that staff/team members can take on or at least be involved in—setting goals, planning and scheduling, communicating with other departments, trouble-shooting problems, tracking performance, and so on. This doesn’t mean that leaders give up control of these areas. They remain involved by setting boundaries, providing training, monitoring how things are going, etc. But the more variety and responsibility people have in their jobs, the happier they are going to be.

Listen. This is one of the most important skills leaders can develop. Employees have opinions and feelings which need to be expressed and heard in a safe relationship. If they can’t express their negative opinions and feelings then you can bet they’ll act them out in subtle, destructive ways. Listening takes time, but it also builds trust and ensures that you’re dealing with real issues and getting to the root of problems.

Think “we.” The best leaders involve people. It’s not “I have a problem,” but “We have a problem.” Not, “What can I do?” but, “What can we do?” Not “My success” but “Our success.” They create a sense of shared ownership in everything that’s going on. This certainly doesn’t mean that every decision is made by consensus. But it does mean that people will perform better when they are involved in aspects of the business that impact them.

Most organizational resources depreciate in value over time. Technology and software aren’t worth as much in a year as when first purchased. But employees are different. They have the potential to add greater value to the company the longer they’re employed. And one of the most important roles of leaders is to create a climate in which their employees thrive. Implementing these seven ideas will help you create that climate in your organization.


About Dr. Roger K. Allen

Roger K. Allen, Ph.D. is an expert in leadership, team development, and personal and organizational change. The tools and methods Dr. Allen offers have helped hundreds of companies, and tens of thousands of people, transform the ways they work and live.